Aligning Goals at SLMT Town Hall 2025
On 7 August 2025, Sun Life Malaysia Takaful (SLMT) held its 2025 town hall at the Mezzanine Floor of HQ Office, bringing together 40 Sun Lifers for a morning of engagement and alignment.
The session, which was led by SLMT CEO, Azam Yusof, offered more than business updates. It was a chance to hear the company’s vision for the year ahead and to rally around shared goals.
This town hall created space for productive conversations, strengthened bonds, and reminded us of our mission: Play To Win and make life brighter for our Clients and communities.
Driving Service Excellence at Operations Town Hall 2025
On 11 August 2025, 120 members of the Operations Department gathered for the 2025 town hall to recalibrate strategies and reconnect.
The session was joined by our President & Country Head, Ho Teck Seng, COO Irina Lim, and Chief Life Operations Officer Christine Michael, who shared insights on the importance to driving operational excellence and capitalise on new technology - reinforcing our purpose of helping Clients achieve lifetime financial security and live healthier lives.
The session also highlighted the department’s achievement in completing the Fulfilment Project. Being the first Agile-driven initiative in Malaysia, the project successfully improved underwriting speed and accuracy with real-time decision-making that cuts processing time from up to 2 hours to 5 minutes. It also improves Straight-Through Processing (STP) with automation, reflexive questioning, and smarter workflows.
A lively quiz on the Sun Life Asia Charter added some fun to the afternoon, with three top scorers walking away with special tokens!