Explore Sun Life Financial Worldwide

Looking for information about Sun Life and our affiliated companies in your area. Select below to travel to a website for information specific to your region.

Worldwide

www.sunlife.com

Bermuda

www.sunlife.com/bermuda

Canada

www.sunlife.ca www.mcleanbudden.com www.sunlifeglobalinvestments.com

China (in Simplified Chinese)

www.sunlife-everbright.com

Hong Kong, SAR

www.sunlife.com.hk

India

www.birlasunlife.com www.sunlife.com/asiaservicecentre

Indonesia

www.sunlife.co.id

Ireland

www.sunlife.ie

Malaysia

www.sunlifemalaysia.com

Philippines

www.sunlife.com.ph www.sunlifegrepa.com www.sunlife.com/asiaservicecentre

Singapore

www.sunlife.com/slf/SG

United Kingdom

www.sunlife.com/us www.mfs.com

Vietnam

http://sunlife.com.vn/
  • Best Doctors
  • SunAccess agent login
  • SunAccess customer login
  • Sun Advisor Management login
Sun Life Malaysia
Sun Life Malaysia
  • Best Doctors
  • SunAccess agent login
  • SunAccess client login
  • Sun Advisor Management login
  • About Us

    About Us

    • Who Are We
      • Overview
      • Corporate Governance
      • Financial Statement
    • Leadership
      • Board of Directors - Assurance
      • Board of Directors - Takaful
      • Management Team
      • Shariah Committee
    • Awards and Recognition
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016 - 2013
    • Newsroom
      • In the News
      • Media Release
      • Photo Gallery
    • Our Partners
    • Corporate Responsibility
    • Anti-Bribery and Anti-Corruption Statement
  • About Us
    •  Who Are We
      • Overview
      • Corporate Governance
      • Financial Statement
    •  Leadership
      • Board of Directors - Assurance
      • Board of Directors - Takaful
      • Management Team
      • Shariah Committee
    •  Awards and Recognition
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016 - 2013
    •  Newsroom
      • In the News
      • Media Release
      • Photo Gallery
    •  Our Partners
    •  Corporate Responsibility
    •  Anti-Bribery and Anti-Corruption Statement
  • Plans

    Plans

    • Protection Needs
    • Investment-linked Funds
      • Fund Information
      • Fund Pricing
      • Fund Performance Report
      • Fund Fact Sheet
      • Unit Price Calculator
  • Plans
    •  Protection Needs
    •  Investment-linked Funds
      • Fund Information
      • Fund Pricing
      • Fund Performance Report
      • Fund Fact Sheet
      • Unit Price Calculator
  • Campaigns

    Campaigns

    • Live Healthier Lives
      • Champion Your Brighter Side
      • Brighter Wellness E-Forum
      • #LiveHealthierLives 2019
      • #LiveHealthierLives 2018
      • Brighter Health Screening Programme
      • Brighter Lives
    • Resolution Run
      • Resolution Run 2020
      • Resolution Run 2019
    • Brand Ambassador
      • Hairul Azreen
      • Wira 2019
    • Raya Campaign
      • #GemerlapanSinarAidilfitri (Iklan Raya 2020)
      • #KetupatLejen (Iklan Raya 2019)
    • Chinese New Year Campaign
      • #BrighterBeginnings (永明 好春天)
  • Campaigns
    •  Live Healthier Lives
      • Champion Your Brighter Side
      • Brighter Wellness E-Forum
      • #LiveHealthierLives 2019
      • #LiveHealthierLives 2018
      • Brighter Health Screening Programme
      • Brighter Lives
    •  Resolution Run
      • Resolution Run 2020
      • Resolution Run 2019
    •  Brand Ambassador
      • Hairul Azreen
      • Wira 2019
    •  Raya Campaign
      • #GemerlapanSinarAidilfitri (Iklan Raya 2020)
      • #KetupatLejen (Iklan Raya 2019)
    •  Chinese New Year Campaign
      • #BrighterBeginnings (永明 好春天)
  • Life Moments

    Life Moments

    • Learn & Plan
      • Health For Life
      • Money Matters
      • Social Responsibility
      • Bright Facts
      • Rewarding Retirement
    • The life stages chart
    • Client Stories
  • Life Moments
    •  Learn & Plan
      • Health For Life
      • Money Matters
      • Social Responsibility
      • Bright Facts
      • Rewarding Retirement
    •  The life stages chart
    •  Client Stories
  • Client Care

    Client Care

    • Make a claim
      • Submission
      • Panel hospitals
    • Make a payment
      • Overview
      • Credit/Debit card
      • Direct debit - CIMB Bank
      • Direct debit - other banks
      • Standing instruction
      • One time payment
      • Online Banking
    • Make a service request
      • Insurance
      • Takaful
    • Downloads
    • Client charter
    • Treat clients fairly charter
    • Frequently asked questions (FAQs)
      • Services Tax
      • e-Payment
      • Guide to Investment-linked
      • Sanctioned Countries
      • TIPS Brochure by PIDM
    • Terms and Conditions / Guidelines
    • COVID-19 Updates
      • COVID-19 Relief Fund and Complimentary Special Measures
      • COVID-19 Test Fund (CTF)
  • Client Care
    •  Make a claim
      • Submission
      • Panel hospitals
    •  Make a payment
      • Overview
      • Credit/Debit card
      • Direct debit - CIMB Bank
      • Direct debit - other banks
      • Standing instruction
      • One time payment
      • Online Banking
    •  Make a service request
      • Insurance
      • Takaful
    •  Downloads
    •  Client charter
    •  Treat clients fairly charter
    •  Frequently asked questions (FAQs)
      • Services Tax
      • e-Payment
      • Guide to Investment-linked
      • Sanctioned Countries
      • TIPS Brochure by PIDM
    •  Terms and Conditions / Guidelines
    •  COVID-19 Updates
      • COVID-19 Relief Fund and Complimentary Special Measures
      • COVID-19 Test Fund (CTF)
  • Contact Us

    Contact Us

    • Contact info
    • Enquiry form
    • Careers
  • Contact Us
    •  Contact info
    •  Enquiry form
    •  Careers
  1. Home
  2. Client Care
  3. Treat clients fairly charter
Share:

Treat clients fairly charter

Client Care

  • Make a claim
  • Make a payment
  • Make a service request
  • Downloads
  • Client charter
  • Treat clients fairly charter
  • Frequently asked questions (FAQs)
  • Terms and Conditions / Guidelines
  • COVID-19 Updates

Treat Clients Fairly Charter

The Chairman, the board and senior management are committed to deliver good financial consumer outcomes to our clients. We believe in building long-term and mutually beneficial relationships with our clients. This Charter specifies our commitment to provide the highest standards of fairness in all our dealings with our clients.

To protect the interests and financial well-being of our clients:

1. We commit to embed fair dealing into our institution’s corporate culture and core values
  • We will set minimum standards on fair business practices in all dealings with our clients. This includes providing financial services or products suitable to our clients’ financial circumstances and preserving the confidentiality of our clients’ information;
  • We will train all staff attending to clients to provide quality advice and recommendation;
  • We will take clients’ feedback seriously and provide immediate constructive feedback to our staff.
 
2. We commit to ensure that clients are provided with fair terms
  • We will ensure that the terms in our contracts or agreements are fair, transparent, and well communicated to clients;
  • We will ensure that terms and conditions set out the respective rights, liabilities and obligations clearly and as far as possible in plain language;
  • We will ensure that the terms and conditions in contracts or agreements are not altered without prior notification to clients.
 
3. We commit to ensure that clients are provided with clear, relevant and timely information on financial services and products
  • We will provide clients with relevant and timely information in a product disclosure sheet;
  • We will disclose key product features, fees and charges, risks and benefits in a clear and concise manner;
  • We will ensure critical terms are brought to clients’ attention and explained to the clients.
 
4. We commit to ensure that our staff, representatives and agents exercise due care, skill and diligence when dealing with clients
  • We will conduct sales, advertising and marketing of our financial services and products with integrity and will not make false or exaggerated claims;
  • We will avoid or clearly disclose actual or potential conflicts of interest;
  • We will ensure staff remuneration takes into consideration whether key performance indicators relating to fair treatment of clients have been achieved.
 
NOTIFICATION ON CHANGES TO INSURANCE POLICY DOCUMENT 
NOTIFICATION ON CHANGES TO TAKAFUL CONTRACT DOCUMENT
Quick links
  • SunAccess Client login
  • Resolution Run
  • Life Moments
  • Tools and calculators
  • Newsroom
Plans
  • Insurance
  • Takaful
  • Insurance Investment-linked Funds
  • Takaful Investment-linked Funds
  • Downloads
Client care
  • Make a claim
  • Make a payment
  • Make a service request
  • Client charter
  • Frequently asked questions (FAQs)
About us
  • Who are we
  • Leadership
  • Our partners
  • Corporate responsibility
  • Anti-Bribery and Anti-Corruption Statement
Contact us
  • Careers
Client Careline:
1300-88-5055
Email:
wecare@sunlifemalaysia.com
Privacy Notice Site Map
© Sun Life Malaysia. All Rights reserved.
 
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)
banking info banking info

Quick links

  • SunAccess Client login
  • Resolution Run
  • Life Moments
  • Tools and calculators
  • Newsroom

Plans

  • Insurance
  • Takaful
  • Insurance Investment-linked Funds
  • Takaful Investment-linked Funds
  • Downloads

Client care

  • Make a claim
  • Make a payment
  • Make a service request
  • Client charter
  • Frequently asked questions (FAQs)

About us

  • Sun Life worldwide
  • Sun Life Malaysia
  • Board of directors
  • Shariah Committee
  • Purpose & ambition
  • Financial statements
  • Corporate governance
  • Corporate responsibility
  • Our partnership
  • Whistle blowing

Contact us

  • Careers
Customer Careline:
1300-88-5055
Email:
wecare@sunlifemalaysia.com
 
Privacy Notice Site Map
© Sun Life Malaysia. All Rights reserved.
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)

banking info
banking info
banking info