Explore Sun Life Financial Worldwide

Looking for information about Sun Life and our affiliated companies in your area. Select below to travel to a website for information specific to your region.

Worldwide

www.sunlife.com

Bermuda

www.sunlife.com/bermuda

Canada

www.sunlife.ca www.mcleanbudden.com www.sunlifeglobalinvestments.com

China (in Simplified Chinese)

www.sunlife-everbright.com

Hong Kong, SAR

www.sunlife.com.hk

India

www.birlasunlife.com www.sunlife.com/asiaservicecentre

Indonesia

www.sunlife.co.id

Ireland

www.sunlife.ie

Malaysia

www.sunlifemalaysia.com

Philippines

www.sunlife.com.ph www.sunlifegrepa.com www.sunlife.com/asiaservicecentre

Singapore

www.sunlife.com/slf/SG

United Kingdom

www.sunlife.com/us www.mfs.com

Vietnam

http://sunlife.com.vn/
  • Best Doctors
  • SunAccess agent login
  • SunAccess customer login
  • Sun Advisor Management login
  • CGB Treasury Advisor
Sun Life Malaysia
Sun Life Malaysia
  • Best Doctors
  • SunAccess agent login
  • SunAccess client login
  • Sun Advisor Management login
  • CGB Treasury Advisor
  • About Us

    About Us

    • Who Are We
      • Overview
      • Corporate Governance
      • Financial Statement
    • Leadership
      • Board of Directors - Assurance
      • Board of Directors - Takaful
      • Management Team
      • Shariah Committee
    • Awards and Recognition
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016 - 2013
    • Newsroom
      • In the News
      • Media Release
      • Photo Gallery
    • 10th Year Anniversary
    • Sustainability
    • Anti-Bribery and Anti-Corruption Guidelines
    • Whistleblowing Guidelines
  • About Us
    •  Who Are We
      • Overview
      • Corporate Governance
      • Financial Statement
    •  Leadership
      • Board of Directors - Assurance
      • Board of Directors - Takaful
      • Management Team
      • Shariah Committee
    •  Awards and Recognition
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016 - 2013
    •  Newsroom
      • In the News
      • Media Release
      • Photo Gallery
    •  10th Year Anniversary
    •  Sustainability
    •  Anti-Bribery and Anti-Corruption Guidelines
    •  Whistleblowing Guidelines
  • Plans

    Plans

    • Protection Needs
    • Investment-linked Funds
      • Fund Information
      • Fund Pricing
      • Fund Performance Report
      • Fund Fact Sheet
      • Unit Price Calculator
    • Universal Life Fund
      • Monthly Crediting Rate 2022
      • Monthly Crediting Rate 2021
      • Monthly Crediting Rate 2020
  • Plans
    •  Protection Needs
    •  Investment-linked Funds
      • Fund Information
      • Fund Pricing
      • Fund Performance Report
      • Fund Fact Sheet
      • Unit Price Calculator
    •  Universal Life Fund
      • Monthly Crediting Rate 2022
      • Monthly Crediting Rate 2021
      • Monthly Crediting Rate 2020
  • Campaigns

    Campaigns

    • Choose Your Legacy Campaign
      • Choose Your Legacy
      • Talk To Us
      • Learn More
    • Live Healthier Lives
      • Brighter Health Screening Programme 2022
      • Brighter Wellness Programme 2023
    • Sustainability Talk Show
    • #TrueStory 2022 Client Testimonial
    • InsuranceAndTakaful101 Series
  • Campaigns
    •  Choose Your Legacy Campaign
      • Choose Your Legacy
      • Talk To Us
      • Learn More
    •  Live Healthier Lives
      • Brighter Health Screening Programme 2022
      • Brighter Wellness Programme 2023
    •  Sustainability Talk Show
    •  #TrueStory 2022 Client Testimonial
    •  InsuranceAndTakaful101 Series
  • Life Moments

    Life Moments

    • Learn & Plan
      • Health For Life
      • Money Matters
      • Social Responsibility
      • Bright Facts
      • Rewarding Retirement
    • The life stages chart
    • Client Stories
  • Life Moments
    •  Learn & Plan
      • Health For Life
      • Money Matters
      • Social Responsibility
      • Bright Facts
      • Rewarding Retirement
    •  The life stages chart
    •  Client Stories
  • Client Care

    Client Care

    • Make a claim
      • Submission
      • Panel hospitals
      • e-Payment
    • Make a payment
      • Overview
      • Credit/Debit card
      • Direct debit - CIMB Bank
      • Direct debit - other banks
      • Standing instruction
      • One time payment
      • Online Banking
    • Make a service request
      • Insurance
      • Takaful
    • Outstanding Document Submission
    • Downloads
    • Client charter
    • Treat clients fairly charter
    • Frequently asked questions (FAQs)
      • Services Tax
      • e-Payment
      • Guide to Investment-linked
      • Sanctioned Countries
      • TIPS Brochure by PIDM
      • Glossary
      • General FAQ
    • Terms and Conditions / Guidelines
    • COVID-19 Updates
      • COVID-19 Special Medical Coverage
  • Client Care
    •  Make a claim
      • Submission
      • Panel hospitals
      • e-Payment
    •  Make a payment
      • Overview
      • Credit/Debit card
      • Direct debit - CIMB Bank
      • Direct debit - other banks
      • Standing instruction
      • One time payment
      • Online Banking
    •  Make a service request
      • Insurance
      • Takaful
    •  Outstanding Document Submission
    •  Downloads
    •  Client charter
    •  Treat clients fairly charter
    •  Frequently asked questions (FAQs)
      • Services Tax
      • e-Payment
      • Guide to Investment-linked
      • Sanctioned Countries
      • TIPS Brochure by PIDM
      • Glossary
      • General FAQ
    •  Terms and Conditions / Guidelines
    •  COVID-19 Updates
      • COVID-19 Special Medical Coverage
  • Contact Us

    Contact Us

    • Contact info
    • Enquiry form
    • Careers
    • Become an Advisor
    • Be An Insurance Specialist
  • Contact Us
    •  Contact info
    •  Enquiry form
    •  Careers
    •  Become an Advisor
    •  Be An Insurance Specialist
  1. Home
  2. Client Care
  3. Frequently asked questions (FAQs)
  4. Service Tax
Share:

Frequently asked questions (FAQs)

Client Care

  • Make a claim
  • Make a payment
  • Make a service request
  • Outstanding Document Submission
  • Downloads
  • Client charter
  • Treat clients fairly charter
  • Frequently asked questions (FAQs)
    • Services Tax
    • e-Payment
    • Guide to Investment-linked
    • Sanctioned Countries
    • TIPS Brochure by PIDM
    • Glossary
    • General FAQ
  • Terms and Conditions / Guidelines
  • COVID-19 Updates
  • Services Tax
  • e-Payment
  • Guide to Investment-linked
  • Sanctioned Countries
  • TIPS Brochure by PIDM
  • Glossary
  • General FAQ

What is Insurance/Insurance Policy?

A legal contract where an individual receives financial protection against unexpected losses from an insurance company.

What is Insurance Premium?

The insurance premium is the fee paid to your insurance policy for the insurance coverage. The amount, duration, and interval is dependent on your insurance policy.
 

What is Life Insurance?

A legal contract where the insurance company will pay a sum of money to named beneficiaries when the insured dies. The insurance policy owner is required to pay the insurance policy premiums while alive.

What is coverage in Insurance?

Insurance coverage is the amount of risk, liability, or potential loss that is covered by the insurance policy.

What is Health and Medical Insurance?

Medical insurance is also refered to as health insurance. Health insurance provides coverage for hospitalisation expenses and accidents. The full coverage will depend on your insurance policy. Please contact your advisor for the full details.

What is Term Life Insurance?

Term life insurance is a type of life insurance that guarantees payment if the insured person dies during a specificied time period (term). Once the term expires, the policy has to be renewed, converted, or terminated. The policy has no savings or investment component and no payout will be obtained if the policy expires before the insured's death.

What is Bancassurance?

Bancassurance refers to financial products sold through banks. This provides you with the convenience of having all your financial services available from one location. Sun Life Malaysia is able to offer our financial products to you through our partners. You can find a list of our key business partners here.

What is Endowment Insurance?

An endowment policy is a life insurance contract where the insurance company will pay a lump sum after a specific time period (term) or on death. Endownment policies tend to be shorter in duration compared to whole life policies. Please reach out to our financial advisors here to learn more, and which plan will suit you best. 

What is Takaful?

A takaful is a contract where the contribution is covered by a group of contract holder who will make contributions to a mutual fund. Each contribution is dependent on the contract holder based on coverage and personal circumstances.

What is Personal Accident Insurance?

Personal accident insurance provide coverage caused by accidents. Accidents are sudden, unforseen events that results in the insured party suffering death or permanent disablement or injury. Please reach out to an advisor here to know more.

What is an Insurance Payment Term?

The insurance payment term, also known as the premium paying term, is the total duration that the insurance policy owner has to pay the insurance policy premium. The payment term is dependent on your insurance policy. Please reach out to your advisor to know more.

What is a Insurance Policy Owner?

The insurance policy owner is the person who purchased the insurance policy. The person has control over the insurance policy. 

What is a Beneficiary?

The beneficiary is the person that will receive the death benefit from the life insurance insurance policy.

What is an Insured Person/ Life Assured?

The insured person/life assured is the person who is covered by the insurance policy 
Quick links
  • SunAccess Client login
  • Life Moments
  • Tools and calculators
  • Newsroom
Plans
  • Insurance
  • Takaful
  • Insurance Investment-linked Funds
  • Takaful Investment-linked Funds
  • Downloads
Client care
  • Make a claim
  • Make a payment
  • Make a service request
  • Client charter
  • Frequently asked questions (FAQs)
About us
  • Who are we
  • Leadership
  • Our partners
  • Corporate responsibility
  • Anti-Bribery and Anti-Corruption Statement
Contact us
  • Careers
Client Careline:
1300-88-5055
Email:
wecare@sunlifemalaysia.com
Privacy Notice Site Map
© Sun Life Malaysia. All Rights reserved.
 
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)
banking info banking info

Quick links

  • SunAccess Client login
  • Resolution Run
  • Life Moments
  • Tools and calculators
  • Newsroom

Plans

  • Insurance
  • Takaful
  • Insurance Investment-linked Funds
  • Takaful Investment-linked Funds
  • Downloads

Client care

  • Make a claim
  • Make a payment
  • Make a service request
  • Client charter
  • Frequently asked questions (FAQs)

About us

  • Sun Life worldwide
  • Sun Life Malaysia
  • Board of directors
  • Shariah Committee
  • Purpose & ambition
  • Financial statements
  • Corporate governance
  • Corporate responsibility
  • Our partnership
  • Whistle blowing

Contact us

  • Careers
Customer Careline:
1300-88-5055
Email:
wecare@sunlifemalaysia.com
 
Privacy Notice Site Map
© Sun Life Malaysia. All Rights reserved.
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)

banking info
banking info
banking info