Explore Sun Life Financial Worldwide

Looking for information about Sun Life and our affiliated companies in your area. Select below to travel to a website for information specific to your region.

Worldwide

www.sunlife.com

Bermuda

www.sunlife.com/bermuda

Canada

www.sunlife.ca www.mcleanbudden.com www.sunlifeglobalinvestments.com

China (in Simplified Chinese)

www.sunlife-everbright.com

Hong Kong, SAR

www.sunlife.com.hk

India

www.birlasunlife.com www.sunlife.com/asiaservicecentre

Indonesia

www.sunlife.co.id

Ireland

www.sunlife.ie

Malaysia

www.sunlifemalaysia.com

Philippines

www.sunlife.com.ph www.sunlifegrepa.com www.sunlife.com/asiaservicecentre

Singapore

www.sunlife.com/slf/SG

United Kingdom

www.sunlife.com/us www.mfs.com

Vietnam

http://sunlife.com.vn/
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Sun Life Malaysia
Sun Life Malaysia
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  1. Home
  2. Client Care
  3. Frequently asked questions (FAQs)
  4. e-Payment
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Frequently asked questions (FAQs)

Client Care

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What are the benefits of e-payment or direct credit?

  • Convenience
    Able to make/receive payment at unconventional locations 24 hours a day, 7 days a week, 365 days a year. Eliminates the need to travel and deposit the cheque at the bank as payments are credited directly into your bank account.
  • Cost saving
    E-payment transaction costs less in comparison to cheque where there are costs incurred such as postage, cheque writing fees and trips to Sun Life Malaysia’s office, bank or post office.
  • Speed
    E-payment will reduce the amount of time that you spend on cheque writing and mailing. Funds are available within 2-3 working days from payment approval date (subject to the recipient bank’s processing time).
  • Security
    E-payment is secured by means of encryption. It is a safe payment channel as you will avoid having to carry cash.

Will there be any registration fee imposed if I want to use e-payment?

No, you can enjoy the service free of charge.

What do I have to do to receive funds via e-payment?

  • You must indicate in the claim form or inform us when you first apply for a policy/contract. You are required to provide your bank account information in writing or fill it up when you make your claim. The claim form is the document to be submitted with other necessary supporting documents when you make a claim.
  • If you have informed us of your intention to use e-payment when you first purchased a policy/participate in a contract, you must remember to update or inform us if there are any changes to your bank account details. 

What are the required supporting documents if I choose to receive e-payment?

  • National Registration Identity Card (NRIC) for Malaysian or permanent resident, passport for foreigner, or business registration forms (whichever is applicable); and
  • Submit either one of the following documents for validation purposes:
    • Photocopy of the latest bank statement or first page of bank account passbook
    • Certified letter from your bank confirming your bank details
    • Details of your account printed from your bank’s website

Is there any restriction on the type of bank account that can be assigned for e-payment?

  • You can assign any of your existing active savings or current account held under your name or a joint account where you are the primary account holder. The savings or current account must be maintained with one of the financial institutions offering MEPS Inter-Bank GIRO (IBG) service.
  • Please refer to the following website for a current list of IBG members: http://www.myclear.org.my/interbank-GIRO/banks-tpa.html

When will my bank account be credited?

Payment will be made electronically into your bank account as soon as your claim has been approved. Funds will be made available in your bank account depending on the processing timeline adopted by your recipient bank.

Will I be notified once Sun Life Malaysia has made the payment?

Yes, an electronic notification via email or SMS will be sent to you once the payment has been successfully credited to your bank account. Therefore, kindly ensure your email address and mobile phone number submitted to Sun Life Malaysia is correct and up-to-date.

Can I change my bank account information?

Yes, you are allowed to change your bank account details by submitting the relevant prescribed form together with the required supporting documents substantiating your request to us. No cost will be charged for this purpose.

What happens if I provide the wrong bank account number to Sun Life Malaysia?

If your e-payment transaction is not successful, Sun Life Malaysia reserves the right to make payment via another e-payment attempt or via cheque. Reasons for unsuccessful credit to your bank account can be due to invalid bank account number, closed or inactive bank account, different identification number, or if you are not the primary bank account holder. Therefore, kindly ensure that your banking information submitted to Sun Life Malaysia is correct and up-to-date.

What happens if my e-payment transaction is not successful?

If your e-payment transaction is not successful, Sun Life Malaysia reserves the right to make payment via another e-payment attempt or via cheque. Reasons for unsuccessful credit to your bank account can be due to invalid bank account number, closed or inactive bank account, different identification number, or if you are not the primary bank account holder. Therefore, kindly ensure that your banking information submitted to Sun Life Malaysia is correct and up-to-date.

What if I die before Sun Life Malaysia pays out my claims proceeds and the bank has frozen my account? Where does the money go then?

All monies due to a policy/contract holder in the event of his death will go to the administrators of his estate or his named beneficiaries.

I have previously claimed from Sun Life Malaysia and already provided my bank details. Do I need to re-submit all the bank supporting details every time I submit a claim?

Once you have informed Sun Life Malaysia that you want all your claims to be settled via e-payment and you have submitted the relevant supporting documents, you will not be required to inform us every time you make a claim. However, you must always remember to update your bank account details if there are any changes.

Is it compulsory for a claimant/applicant to fill up the bank account section of the claim form? What if I do not wish to reveal my banking details – how do I get paid?

E-payment is the most efficient and safest form of payment. In line with Bank Negara Malaysia’s directive, all insurance companies are required to intensify efforts to cease cheque usage. Hence, please provide your bank account information in order for Sun Life Malaysia to process payment of claims and refunds to you.

I have been blacklisted by banks/adjudicated a bankrupt and unable to open a bank account. How do I get paid?

  • If you have been blacklisted by banks and are not able to open a bank account, Sun Life Malaysia is unable to effect any payment to you until you open a bank account.
  • If you have been adjudicated a bankrupt and are unable to open a bank account, please seek clearance from Ketua Pengarah Insolvensi to whom the payment can be made and advise us accordingly.

Who should I refer to if I needed assistance?

For enquiries, please contact Sun Life Malaysia’s Client Careline at 1300-88-5055 or email to wecare@sunlifemalaysia.com.

How does e-payment apply to my insurance plan?

Watch the videos below to know how you can be benefited by going through e-payment for your insurance matters:

Video 1 - https://www.youtube.com/watch?v=CQab_ocjDdE
Video 2 - https://www.youtube.com/watch?v=W5QUUlYURVQ
Video 3 - https://www.youtube.com/watch?v=W7U5bLAfmb4&t=18s
Video 4 - https://www.youtube.com/watch?v=DDYNfPmneCI
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Client Careline:
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© Sun Life Malaysia. All Rights reserved.
 
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)
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Customer Careline:
1300-88-5055
Email:
wecare@sunlifemalaysia.com
 
Privacy Notice Site Map
© Sun Life Malaysia. All Rights reserved.
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)

banking info
banking info
banking info