Frequently asked questions (FAQs)

• You must indicate in the claim form or inform us when you first apply for a policy/contract. You are required to provide your bank account information in writing or fill it up when you make your claim. The claim form is the document to be submitted with other necessary supporting documents when you make a claim.

• If you have informed us of your intention to use e-payment when you first purchased a policy/participate in a contract, you must remember to update or inform us if there are any changes to your bank account details. 

• National Registration Identity Card (NRIC) for Malaysian or permanent resident, passport for foreigner, or business registration forms (whichever is applicable); and

• Submit either one of the following documents for validation purposes:
  • Photocopy of the latest bank statement or first page of bank account passbook
  • Certified letter from your bank confirming your bank details
  • Details of your account printed from your bank’s website

• You can assign any of your existing active savings or current account held under your name or a joint account where you are the primary account holder. The savings or current account must be maintained with one of the financial institutions offering MEPS Inter-Bank GIRO (IBG) service.

• Please refer to the following website for a current list of IBG members: http://www.myclear.org.my/interbank-GIRO/banks-tpa.html

Yes, an electronic notification via email or SMS will be sent to you once the payment has been successfully credited to your bank account. Therefore, kindly ensure your email address and mobile phone number submitted to Sun Life Malaysia is correct and up-to-date.

• If you have been blacklisted by banks and are not able to open a bank account, Sun Life Malaysia is unable to effect any payment to you until you open a bank account.

• If you have been adjudicated a bankrupt and are unable to open a bank account, please seek clearance from Ketua Pengarah Insolvensi to whom the payment can be made and advise us accordingly.