Explore Sun Life Financial Worldwide

Looking for information about Sun Life and our affiliated companies in your area. Select below to travel to a website for information specific to your region.

Worldwide

www.sunlife.com

Bermuda

www.sunlife.com/bermuda

Canada

www.sunlife.ca www.mcleanbudden.com www.sunlifeglobalinvestments.com

China (in Simplified Chinese)

www.sunlife-everbright.com

Hong Kong, SAR

www.sunlife.com.hk

India

www.birlasunlife.com www.sunlife.com/asiaservicecentre

Indonesia

www.sunlife.co.id

Ireland

www.sunlife.ie

Malaysia

www.sunlifemalaysia.com

Philippines

www.sunlife.com.ph www.sunlifegrepa.com www.sunlife.com/asiaservicecentre

Singapore

www.sunlife.com/slf/SG

United Kingdom

www.sunlife.com/us www.mfs.com

Vietnam

http://sunlife.com.vn/
  • Best Doctors
  • SunAccess agent login
  • SunAccess customer login
  • Sun Advisor Management login
  • CGB Treasury Advisor
Sun Life Malaysia
Sun Life Malaysia
  • Best Doctors
  • SunAccess agent login
  • SunAccess client login
  • Sun Advisor Management login
  • CGB Treasury Advisor
  • About Us

    About Us

    • Who Are We
      • Overview
      • Corporate Governance
      • Financial Statement
    • Leadership
      • Board of Directors - Assurance
      • Board of Directors - Takaful
      • Management Team
      • Shariah Committee
    • Awards and Recognition
      • 2023
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016 - 2013
    • Newsroom
      • In the News
      • Media Release
      • Photo Gallery
    • 10th Year Anniversary
    • Sustainability
    • Anti-Bribery and Anti-Corruption Guidelines
    • Whistleblowing Guidelines
  • About Us
    •  Who Are We
      • Overview
      • Corporate Governance
      • Financial Statement
    •  Leadership
      • Board of Directors - Assurance
      • Board of Directors - Takaful
      • Management Team
      • Shariah Committee
    •  Awards and Recognition
      • 2023
      • 2022
      • 2021
      • 2020
      • 2019
      • 2018
      • 2017
      • 2016 - 2013
    •  Newsroom
      • In the News
      • Media Release
      • Photo Gallery
    •  10th Year Anniversary
    •  Sustainability
    •  Anti-Bribery and Anti-Corruption Guidelines
    •  Whistleblowing Guidelines
  • Plans

    Plans

    • Protection Needs
    • Investment-linked Funds
      • Fund Information
      • Fund Pricing
      • Fund Performance Report
      • Fund Fact Sheet
      • Unit Price Calculator
    • Universal Life Fund
      • Monthly Crediting Rate 2022
      • Monthly Crediting Rate 2021
      • Monthly Crediting Rate 2020
  • Plans
    •  Protection Needs
    •  Investment-linked Funds
      • Fund Information
      • Fund Pricing
      • Fund Performance Report
      • Fund Fact Sheet
      • Unit Price Calculator
    •  Universal Life Fund
      • Monthly Crediting Rate 2022
      • Monthly Crediting Rate 2021
      • Monthly Crediting Rate 2020
  • Campaigns

    Campaigns

    • Choose Your Legacy Campaign
      • Choose Your Legacy
      • Talk To Us
      • Learn More
    • Live Healthier Lives
      • Brighter Health Screening Programme 2022
      • Brighter Wellness Programme 2023
    • Sustainability Talk Show
    • #TrueStory 2022 Client Testimonial
    • InsuranceAndTakaful101 Series
  • Campaigns
    •  Choose Your Legacy Campaign
      • Choose Your Legacy
      • Talk To Us
      • Learn More
    •  Live Healthier Lives
      • Brighter Health Screening Programme 2022
      • Brighter Wellness Programme 2023
    •  Sustainability Talk Show
    •  #TrueStory 2022 Client Testimonial
    •  InsuranceAndTakaful101 Series
  • Life Moments

    Life Moments

    • Learn & Plan
      • Health For Life
      • Money Matters
      • Social Responsibility
      • Bright Facts
      • Rewarding Retirement
    • The life stages chart
    • Client Stories
  • Life Moments
    •  Learn & Plan
      • Health For Life
      • Money Matters
      • Social Responsibility
      • Bright Facts
      • Rewarding Retirement
    •  The life stages chart
    •  Client Stories
  • Client Care

    Client Care

    • Make a claim
      • Submission
      • Panel hospitals
      • e-Payment
    • Make a payment
      • Overview
      • Credit/Debit card
      • Direct debit - CIMB Bank
      • Direct debit - other banks
      • Standing instruction
      • One time payment
      • Online Banking
    • Make a service request
      • Insurance
      • Takaful
    • Outstanding Document Submission
    • Downloads
    • Client charter
    • Treat clients fairly charter
    • Frequently asked questions (FAQs)
      • Services Tax
      • e-Payment
      • Guide to Investment-linked
      • Sanctioned Countries
      • TIPS Brochure by PIDM
      • Glossary
      • General FAQ
    • Terms and Conditions / Guidelines
    • COVID-19 Updates
      • COVID-19 Special Medical Coverage
      • Deferment of Premium / Contribution Payment
    • Fraud and Cybersecurity Awareness
  • Client Care
    •  Make a claim
      • Submission
      • Panel hospitals
      • e-Payment
    •  Make a payment
      • Overview
      • Credit/Debit card
      • Direct debit - CIMB Bank
      • Direct debit - other banks
      • Standing instruction
      • One time payment
      • Online Banking
    •  Make a service request
      • Insurance
      • Takaful
    •  Outstanding Document Submission
    •  Downloads
    •  Client charter
    •  Treat clients fairly charter
    •  Frequently asked questions (FAQs)
      • Services Tax
      • e-Payment
      • Guide to Investment-linked
      • Sanctioned Countries
      • TIPS Brochure by PIDM
      • Glossary
      • General FAQ
    •  Terms and Conditions / Guidelines
    •  COVID-19 Updates
      • COVID-19 Special Medical Coverage
      • Deferment of Premium / Contribution Payment
    •  Fraud and Cybersecurity Awareness
  • Contact Us

    Contact Us

    • Contact info
    • Enquiry form
    • Careers
    • Become an Advisor
    • Be An Insurance Specialist
  • Contact Us
    •  Contact info
    •  Enquiry form
    •  Careers
    •  Become an Advisor
    •  Be An Insurance Specialist
  1. Home
  2. Client Care
  3. Fraud and Cybersecurity Awareness
Share:

Fraud and Cybersecurity Awareness

Client Care

  • Make a claim
  • Make a payment
  • Make a service request
  • Outstanding Document Submission
  • Downloads
  • Client charter
  • Treat clients fairly charter
  • Frequently asked questions (FAQs)
  • Terms and Conditions / Guidelines
  • COVID-19 Updates
  • Fraud and Cybersecurity Awareness

Fraud and Cybersecurity Awareness

At Sun Life Malaysia, we place great priority on the protection of our Clients' data. We are dedicated to putting in place strict security measures to safeguard our clients from fraud and scams, in support of Bank Negara Malaysia’s direction regarding additional steps to bolster security to combat fraud activities.

Scams and fraud take many different forms. If you suspect that you have been scammed, it is important to take prompt actions to minimise any potential damage. Here are the steps you can take:
 
  • Gather evidence: Collect any evidence related to the scam, such as emails, letters, policies, and receipts. This will help you build a case and prove that you have been scammed.
 
  • Contact the insurance/takaful company: If you believe that you have been scammed by a fraudster posing to be a member from your insurance/takaful provider, contact the insurance/takaful company immediately to report the issue. They will be able to investigate and resolve the issue.
 
  • Contact the law enforcement: If you have been the victim of fraud or identity theft, report it to your local law enforcement agency. They will be able to investigate the matter and help you recover any losses.
 
  • Report the scam: File a report to the appropriate authorities, such as Bank Negara Malaysia (BNM), Life Insurance Association of Malaysia (LIAM) or Malaysian Takaful Association (MTA).
 
  • Monitor your accounts: Keep a close eye on your bank and credit card statements and report any suspicious activities to your financial institution.
 
Remember, the key to preventing scams and fraud is to stay vigilant. Never give out personal or financial information to people or organisations you don't know, be wary of unsolicited calls or emails, and always double-check requests for legitimacy before responding.

How To Create a Strong Password
  1. Change and use complex passphrases frequently.
  2. Never re-use the same passphrase for different accounts.
  3. Enable and use Multifactor Authentication (MFA) functionalities.
  4. Be wary of continuous MFA requests as it may be an MFA fatigue attack.
  5. Be extra cautious when downloading apps, attachments and clicking on web links.
  6. Do not disclose your personal or confidential information, especially OTP/verification codes.
  7. Be wary of eavesdropping and shoulder surfing activities.
  8. Free or complimentary Wi-Fi is never secure.
  9. Always lock your computer or devices’ screen after use.
  10. Update your computer, device, or apps frequently.
  11. Be wary of urgent, unfamiliar or fear invoking requests and unbelievable deals.
 
                      pngimg-com-exclamation_mark_PNG75.png  
If you need to verify the authenticity of a call/message/SMS/email, you can email us at wecare@sunlifemalaysia.com or contact our Client Careline at 1300-88-5055. Alternatively, you can also contact LIAM and MTA to verify the authenticity of your insurance/takaful advisors.
 
Quick links
  • SunAccess Client login
  • Life Moments
  • Tools and calculators
  • Newsroom
Plans
  • Insurance
  • Takaful
  • Insurance Investment-linked Funds
  • Takaful Investment-linked Funds
  • Downloads
Client care
  • Make a claim
  • Make a payment
  • Make a service request
  • Client charter
  • Frequently asked questions (FAQs)
About us
  • Who are we
  • Leadership
  • Our partners
  • Corporate responsibility
  • Anti-Bribery and Anti-Corruption Statement
Contact us
  • Careers
Client Careline:
1300-88-5055
Email:
wecare@sunlifemalaysia.com
Privacy Notice Site Map
© Sun Life Malaysia. All Rights reserved.
 
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)
banking info banking info

Quick links

  • SunAccess Client login
  • Resolution Run
  • Life Moments
  • Tools and calculators
  • Newsroom

Plans

  • Insurance
  • Takaful
  • Insurance Investment-linked Funds
  • Takaful Investment-linked Funds
  • Downloads

Client care

  • Make a claim
  • Make a payment
  • Make a service request
  • Client charter
  • Frequently asked questions (FAQs)

About us

  • Sun Life worldwide
  • Sun Life Malaysia
  • Board of directors
  • Shariah Committee
  • Purpose & ambition
  • Financial statements
  • Corporate governance
  • Corporate responsibility
  • Our partnership
  • Whistle blowing

Contact us

  • Careers
Customer Careline:
1300-88-5055
Email:
wecare@sunlifemalaysia.com
 
Privacy Notice Site Map
© Sun Life Malaysia. All Rights reserved.
Sun Life Malaysia Assurance Berhad
Registration No: 199001005930 (197499-U)

Sun Life Malaysia Takaful Berhad
Registration No: 200501012215 (689263-M)

banking info
banking info
banking info