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COVID-19 Updates

For the list of FAQ, please click here.

For the BM version of this information, please click here.

Sun Life Malaysia is deeply committed to the safety and well-being of our Clients. As such, we are further expanding our support for Clients who have been impacted by COVID-19 through the establishment of a RM1 million Relief Fund.  This will be on top of our other complimentary special measures introduced in February 2020.
 
Details can be found below.
 
COVID-19 Relief Fund1
To provide the best protection for our Clients, the Relief Fund will offer extra benefits to help those diagnosed with COVID-19 at no extra charge. See below for the benefits that are available from 18 March until 30 June 20201:
  1. RM5,000 Special Cash Benefit payment to life assured / person covered upon diagnosis of COVID-19 (applicable once only).
  2. ​​RM7,500 Special Compassionate Benefit2 payment upon death of immediate family members due to COVID-19.
  3. RM7,500 Special Death Benefit payment upon death of life assured / person covered due to COVID-19; or
  4. RM15,000 Special Death Benefit payment upon death due to COVID-19 of life assured / person covered who contributed in the essential service industries3 during the Movement Control Order.
Notes

- The benefits above are applicable to all life assured/person covered under an in-force Sun Life Malaysia policy/certificate.
- Both existing and new clients are eligible.
- No waiting period for these benefits but pre-existing condition clause still applies.

1  Available from 18 March until 30 June 2020 or until the Relief Fund is claimed in full, whichever happens first
2   Applicable to immediate family members (spouse & children under age 18) of the life assured/person covered
3   Industries: Medical Personnel, Essential Governmental Offices, Airport Staff, Food, and Logistics

 
 Complimentary Special Measures (introduced in Feb 2020)
  1. Extension of medical coverage for hospitalisation and treatments to Clients diagnosed with the virus
  2. Continuation of coverage and the benefits of your policy/contract if you are quarantined by law for hospitalisation and treatments
  3. Waiver of 30-day waiting period to allow you to immediately enjoy the benefits of your individual hospital & surgical policy/contract*
  4. Coverage for all outpatient treatments of your individual hospital & surgical policy/contract* at any registered clinics/hospitals upon confirmed diagnosis
  5. Waiver of interest for your automatic premium loan
For further enquiries, please email wecare@sunlifemalaysia.com.
 
Notes

- The measures above are also subject to the terms and conditions of your policy/contract with Sun Life Malaysia.
- Not eligible for Clients with confirmed diagnosis of COVID-19 prior to application of individual hospital and surgical product(s).

* The list of eligible individual hospital and surgical products:

Hospitalisation & Surgical Benefit Rider
Hospitalisation & Surgical   Benefit Plus Rider
Takaful Hospitalisation & Surgical Benefit Rider
Prime Medi Care-i
Sinar MediXtra
Sun MaxiMed-i 
Sun MediMax-i
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